Privacy Policy
Your privacy is paramount at Altitude Dispensary. This policy explains how we collect, use, and protect your personal information in compliance with Minnesota state law and cannabis regulations.
Table of Contents
Introduction
Altitude Dispensary ("we," "us," "our") operates a licensed cannabis retail establishment in Monticello, Minnesota. We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our dispensary, use our website at altitudedispensarymn.com, or interact with our services.
By visiting our dispensary, using our website, or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect several types of information to provide and improve our services to you:
- Identity Information: Legal name, date of birth, government-issued ID details (required by Minnesota law for age verification)
- Contact Information: Email address, phone number, mailing address
- Medical Information: If applicable, medical marijuana card details and qualifying conditions (for medical cannabis patients)
- Transaction Information: Purchase history, product preferences, payment information
- Communication Records: Customer service inquiries, feedback, and correspondence
- Security Information: CCTV footage within our dispensary (as required by state regulations)
Information Required by Law
Minnesota State Requirement: We are legally required to verify that all customers are 21 years of age or older. We must maintain records of all cannabis transactions as mandated by the Minnesota Office of Cannabis Management (OCM).
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Process and fulfill your cannabis product orders
- Verify your age and eligibility to purchase cannabis products
- Maintain accurate records as required by Minnesota law
- Provide customer support and respond to inquiries
Communication
- Send order confirmations and updates
- Notify you about changes to our policies or services
- Send promotional communications (with your consent)
- Respond to your questions and requests
Compliance and Safety
- Comply with Minnesota cannabis regulations and reporting requirements
- Prevent fraud and unauthorized transactions
- Ensure dispensary security and safety
- Report to state authorities as required by law
Business Operations
- Analyze usage patterns to improve our services
- Develop new products and services
- Conduct inventory management
- Perform internal audits and quality assurance
Information Sharing and Disclosure
We take your privacy seriously and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
Legal Requirements
We may disclose your information when required by law, including:
- To the Minnesota Office of Cannabis Management for regulatory compliance
- To law enforcement agencies with valid legal requests
- In response to court orders, subpoenas, or legal process
- To protect our rights, property, or safety, or that of others
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for transaction handling
- IT service providers for website maintenance and security
- Professional advisors (attorneys, accountants, consultants)
- Delivery services (where permitted by law)
Important Notice: All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change via email or prominent notice on our website.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards
- Encryption: SSL/TLS encryption for all data transmissions
- Secure Storage: Encrypted databases with restricted access
- Firewalls: Advanced firewall protection for our systems
- Regular Updates: Ongoing security patches and system updates
Physical Security
- 24/7 video surveillance as required by Minnesota regulations
- Secure vault storage for sensitive records
- Limited access areas with electronic key card systems
- On-site security personnel during operating hours
Administrative Controls
- Employee background checks and training
- Strict access controls based on job responsibilities
- Regular security audits and assessments
- Incident response procedures
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to notifying affected users of any breach as required by law.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information. To make such a request, please contact us using the information provided below.
Marketing Communications
You may opt out of receiving promotional emails from us by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at privacy@altitudedispensarymn.com
- Updating your preferences in your account settings
Data Deletion
You may request deletion of your personal information, subject to certain exceptions. We may need to retain certain information for legal compliance, including:
- Transaction records required by Minnesota cannabis regulations
- Information necessary for tax and accounting purposes
- Records related to legal claims or disputes
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.
Legal Compliance
Age Restrictions
21+ Only: Our services are strictly for individuals 21 years of age or older. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from someone under 21, we will promptly delete it.
Minnesota Cannabis Regulations
We operate in full compliance with:
- Minnesota Office of Cannabis Management (OCM) regulations
- Wright County cannabis licensing requirements
- City of Monticello retail cannabis registration requirements
- All applicable federal, state, and local laws
Medical Marijuana Program
For medical cannabis patients, we comply with additional privacy protections under Minnesota's medical marijuana program, including enhanced confidentiality requirements for medical information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Altitude Dispensary Privacy Office
Regulatory Authorities
You may also contact the following regulatory authorities with privacy concerns: